What is Wegetam?+
Wegetam is a Nigerian online marketplace and commerce platform. Buyers can discover products and stores in one place, while business owners can run a professional storefront, publish eligible products to the marketplace, manage orders, delivery, inventory, payments and business activity from one workspace.
How do I pay for a marketplace order?+
Live marketplace checkout currently uses online payment. Payment success is verified by Wegetam on the server with the payment provider before an order is treated as paid. Do not rely on screenshots or messages claiming that a payment succeeded.
Why should I complete my purchase and payment inside Wegetam instead of paying a seller offline?+
Complete marketplace purchases through Wegetam whenever possible. An on-platform order gives Wegetam a verified payment record, order history, seller-order tracking, delivery confirmation trail and the information needed to review supported disputes or refunds. If a seller asks you to cancel the Wegetam checkout and pay them directly by transfer, cash or another private channel, that payment may fall outside Wegetam's records and protections, making it much harder for the platform to verify what happened or assist with a dispute or refund. Never share your banking OTP, card PIN, password or sign-in verification code with a seller.
What is the delivery confirmation code and when should I give it to the seller?+
The delivery confirmation code is part of Wegetam's fulfilment protection. Give the code to the seller only after you have actually received and accepted the relevant order fulfilment. A valid code confirms delivery for that seller order and can make the seller payout immediately eligible, subject to normal payout checks. Before generating the PIN, you must tick the checkbox confirming possession, inspection and acceptance of the items and agreement that sharing the PIN authorizes immediate payout initiation after validation. There is no 24-hour payout hold. Bank-credit timing depends on Paystack and the receiving bank. Never give the code in advance just because someone asks for it.
How much does it cost to sell on Wegetam?+
Wegetam uses commission-based pricing instead of a monthly seller subscription. The applicable commission is deducted from the merchant's product proceeds when an online marketplace sale succeeds. The default marketplace rate can have category-specific overrides, and delivery fees are not included in platform commission.
When does a seller become eligible for payout?+
Paying for an order does not immediately release the seller's money. For online-paid marketplace orders, the buyer first receives and checks the order, then shares the delivery confirmation code. Once Wegetam verifies that code, the seller payout becomes immediately eligible for processing, provided there is no dispute, refund, payout hold, verification restriction or other blocking issue and a valid payout account is available. Wegetam then sends the payout automatically through Paystack Transfers; the merchant does not need the platform owner to manually send each payout. If Paystack has not yet made the collected funds available in the platform balance, the payout remains queued and is retried automatically.
Does Wegetam help my products and store appear in search engines?+
Wegetam publishes search-friendly public storefront and marketplace pages and uses SEO metadata and structured data where appropriate. This gives search engines clearer information about public content, but no platform can guarantee a particular Google ranking or traffic level. Accurate titles, descriptions, categories, images, location and useful product information still matter.
