The important answers, before you need to ask.

Wegetam is a Nigerian online marketplace and commerce platform. Buyers can discover products and stores in one place, while business owners can run a professional storefront, publish eligible products to the marketplace, manage orders, delivery, inventory, payments and business activity from one workspace.

Any seller, big or small, who wants to sell online without the cost of building a website or app. Whether you sell from home, a shop or social media, you get a ready-made online store with secure payments, delivery options and order tools that you can run from your phone.

You can choose between two plans. The commission plan has no monthly fee: Wegetam deducts 6.5% from the product price of orders on your own storefront and 10% on marketplace orders when the marketplace launches. The commission already includes payment processing, so there is nothing extra to pay, and delivery fees are never commissioned. The Pro plan costs ₦49,000 a month, with no commission on storefront orders (you pay only the payment gateway's actual fee on them, currently 0%) and 6.5% on marketplace orders, payment processing included. You can switch plans at any time; if you cancel Pro it stays active until the end of the month you paid for.

It depends on where the order came from and on your plan. Storefront orders use the storefront rate; marketplace orders use the marketplace rate, and some marketplace categories can have their own rate. Commission is calculated on the product price only, item by item, and the rate is saved on the order at checkout, so later rate changes never affect orders already placed. If an order is refunded, the commission is reversed.

An order is a storefront order when the buyer checks out on your own store link (wegetam.app/store/yourbusiness) or your own domain. If the buyer reached your store from the Wegetam marketplace in the previous 7 days, or orders through the Wegetam mobile app, it counts as a marketplace order, because Wegetam brought that buyer to you. Every order in your dashboard shows which it was and the fees that applied.

Pro costs ₦49,000 a month and removes commission on storefront orders (you pay only payment processing on them), so it starts to save you money once your storefront sales go above about ₦753,847 a month. Below that, the commission plan costs less. If Pro would have saved you money over the last 30 days, your dashboard will let you know. Pro renews monthly from your saved card; if a renewal payment fails you get a short grace period to pay before your store moves back to the commission plan.

No separate marketplace commission is added to the buyer's product price at checkout. The commission is deducted from the merchant's product proceeds according to the applicable rate. Delivery is calculated separately from the seller's delivery settings.

Sensitive payment state is handled server-side. Wegetam verifies payment-provider events, checks transaction details before financial state changes, uses step-up verification for sensitive payout-account changes, keeps finance records and audit trails, and prevents the same seller payout from being processed twice through payout references and atomic status changes.

Paying for an order does not immediately release the seller's money. For online-paid marketplace orders, the buyer first receives and checks the order, then shares the delivery confirmation code. Once Wegetam verifies that code, the seller payout becomes immediately eligible for processing, provided there is no dispute, refund, payout hold, verification restriction or other blocking issue and a valid payout account is available. Wegetam then sends the payout automatically by bank transfer; the merchant does not need the platform owner to manually send each payout. If the payment provider has not yet made the collected funds available in the platform balance, the payout remains queued and is retried automatically.

For delivered orders, a seller can submit one clear delivery photo through Wegetam after physical handover. Wegetam strips the original image metadata, adds a trusted server timestamp and order reference, stores the proof privately, and sends the buyer a copy by email plus an in-app notification. The buyer then has 48 hours to confirm receipt or open a delivery dispute. If no dispute is opened during that window, Wegetam may treat the seller order as delivered and make the payout eligible. A buyer dispute blocks the payout for review. Sellers should photograph the handover or delivered package, not identity documents, payment cards or unnecessarily identifiable people.

No. Delivery codes are order-specific, verified on the server and invalidated after successful use. Repeated incorrect attempts are limited and can temporarily lock confirmation attempts. Sellers cannot complete a protected order simply by marking it delivered without the required confirmation flow.

A seller can configure a general delivery fee and more specific state or city/area rates. Checkout uses the buyer's selected delivery location to find the most specific matching rate. If no specific location rule matches, Wegetam falls back to the seller's broader state rule when available and then the seller's general delivery fee. Sellers can also offer pickup where enabled.

Yes. A store can choose to sell to all supported Nigerian locations or restrict delivery checkout to selected states and cities/areas. If your selected delivery location is outside that store's coverage, Wegetam will tell you before payment and block delivery checkout for that seller. Pickup can still be used when the seller offers it.

A refund or unresolved refund process can block the affected seller payout. Wegetam keeps payment, refund and finance records so the merchant and platform can see how the order's financial state changed. Refund availability and outcome depend on the order status, the marketplace policy and the facts of the case.

Only buyers tied to a completed Wegetam purchase can review that seller order. Reviews open 24 hours after confirmed delivery. The buyer rates the seller and each purchased item separately, can add optional product photos, and may edit the review for 7 days. Sellers can post one public response and can report policy-violating feedback to Wegetam, but they cannot delete negative reviews themselves. Platform Admin can hide or remove reviews only for policy reasons such as spam, abuse, fraud or sensitive personal information.

Yes. A Wegetam seller can publish a dedicated storefront with their business identity, products, categories, contact information and other configurable content. Storefront themes are designed to work across desktop and mobile, while eligible products can also appear in the wider Wegetam marketplace.

Yes. We currently have 8 unique storefront designs, with more coming. Every template is customisable so your store looks like yours: add your logo, colours, cover images and business details. Your storefront and marketplace listings use the same products, so you never maintain duplicates.

Where available in the merchant workspace, AI assistance can help draft and improve product information, business content and other supported inputs. It is an editing assistant, not an automatic publisher: the business owner should review generated information for accuracy before saving or publishing it.

Yes. The merchant workspace brings together products, inventory, marketplace listings, seller orders, delivery or pickup settings, finance information, notifications and other operational tools so the store can be managed from one place.

Wegetam publishes search-friendly public storefront and marketplace pages and uses SEO metadata and structured data where appropriate. This gives search engines clearer information about public content, but no platform can guarantee a particular Google ranking or traffic level. Accurate titles, descriptions, categories, images, location and useful product information still matter.

Eligible live products can be discovered through marketplace search, categories, store pages and location-based browsing. Your own storefront also gives you a direct link to share through WhatsApp, social media, advertising, printed materials and other marketing channels.

The Wegetam marketplace is opening soon. We are onboarding sellers first, and your own storefront works fully in the meantime. Once the marketplace is live, Wegetam plans to promote it with advertising, including Google and Meta ads, to bring buyers to our sellers. Advertising increases the number of people who visit the marketplace, but it cannot guarantee sales for any individual seller; how well a store sells still depends on its products, prices, photos and service.

Never share your password, card PIN, banking OTP or account verification code with a seller or anyone claiming to be support. Seller delivery confirmation uses the dedicated delivery code shown through the supported order flow; it is not your password, bank OTP or sign-in verification code.

The payout account flow resolves the account name through the payment provider before saving and requires additional security verification for sensitive changes. Payout-account data and changes are handled through protected server-side workflows and important actions are recorded for audit and operational review.

Signed-in merchants have access to support from their workspace, while buyers can use the relevant order and marketplace support paths when available. For general enquiries you can also use the official contact options shown on Wegetam. Avoid moving sensitive payment or account-verification conversations to unknown contacts.