Shipping & Delivery Policy

1. Marketplace fulfilment model

Wegetam is a marketplace operated by Jonadest Creative Technologies Limited. Products are fulfilled by the independent seller identified on the product and order pages, unless Wegetam expressly states otherwise. Sellers are responsible for packaging, dispatch, delivery or pickup readiness, accurate fulfilment settings and customer service for their orders.

2. Delivery and pickup options

A seller may offer delivery, pickup, or both. Available options are shown during checkout for each seller. Pickup instructions, when provided, are recorded with the seller order. A buyer must not select pickup unless they can collect from the seller's stated location and follow the recorded instructions.

3. Service areas

Sellers may serve all supported locations or limit sales and delivery to selected Nigerian states and cities. Checkout validates the destination against each seller's active coverage. If a seller does not serve the entered destination, the buyer must choose an available pickup option, use a supported location, or remove that seller's items from the cart.

4. Delivery fees

Wegetam Delivery charges use live courier quotes. Manual Vendor Delivery charges are configured by each seller. A seller may use a flat fee, state- or city-specific fees, or a free-delivery threshold. The applicable fee is calculated separately for each seller and displayed before the order is placed. Pickup carries no delivery fee in the current checkout. Product subtotal and delivery fee are recorded separately on each seller order.

5. Delivery estimates

A product page may display the seller's estimated minimum and maximum delivery time after order confirmation. This is an estimate, not a guaranteed arrival time. Timing may be affected by seller processing, destination, carrier availability, weather, public holidays, security restrictions or other circumstances outside reasonable control. Sellers should communicate material delays through Wegetam-supported channels.

6. Multi-seller orders

A marketplace checkout can contain products from more than one seller. Each seller receives a separate seller order, chooses or follows its own supported fulfilment method, charges its own applicable delivery fee, and may deliver at a different time. Confirmation, dispute, refund and payout decisions can therefore be handled separately for each seller portion.

7. Buyer responsibilities

The buyer must provide an accurate recipient name, phone number and complete delivery address, including the correct state, city and useful landmark where requested. The buyer should be available to receive the order or ensure that an authorised recipient is available. Additional costs caused by materially incorrect buyer information may require a new arrangement recorded with the seller; Wegetam does not automatically approve an undisclosed charge.

8. Order status and cancellation

Sellers can progress an order from pending to confirmed, processing, out for delivery and awaiting buyer confirmation. A seller may cancel before the order reaches a non-cancellable fulfilment stage. A paid online order cannot be treated as finally cancelled without the protected refund process. Buyers should raise a cancellation request promptly through the available order or support channel, but cancellation is not guaranteed after processing or dispatch has begun.

9. Delivery confirmation code

For supported orders, Wegetam may issue an order-specific delivery confirmation code. The buyer must share it only after physically receiving or collecting the relevant goods and checking that the handover occurred as expected. The code expires and repeated incorrect attempts can cause a temporary lock. Sellers must not request it early, guess it, coerce the buyer or treat it as a general account credential.

10. Delivery evidence and the 48-hour response window

For a delivery order awaiting confirmation, a seller may submit one genuine delivery photo after physical handover when the buyer does not provide the code. Wegetam removes original image metadata, applies a server-controlled timestamp and order reference, stores the evidence privately, and notifies the buyer. The buyer then has the displayed 48-hour response window to confirm receipt or open a delivery dispute. If no dispute is opened before that deadline, Wegetam may treat the order as delivered and make seller payout eligible, subject to normal payment, verification, refund and security checks.

11. Missing, damaged or incorrect delivery

If an order is not received, arrives materially damaged, is materially different from the listing, or the delivery evidence is inaccurate, the buyer should not provide the confirmation code and should open the supported dispute or contact Wegetam promptly. An open delivery dispute blocks the affected seller payout while authorised platform personnel review the order records and available evidence.

12. Risk, ownership and mandatory rights

Nothing in this policy removes consumer rights or remedies that cannot lawfully be excluded. Responsibility for a loss or damage is assessed from the order facts, seller obligations, delivery evidence, payment records, applicable seller disclosures and applicable law. Keep all payment and fulfilment communication on Wegetam so the transaction can be reviewed.

Delivery PIN acknowledgment and immediate payout

Before generating a delivery PIN, the buyer must tick an acknowledgment confirming physical possession, inspection and acceptance of the relevant items, and agreement that sharing the PIN authorizes Wegetam to initiate the seller payout immediately after successful PIN validation. There is no 24-hour payout waiting period. Transfers are subject to verified payment, a valid payout account, verification requirements, dispute, refund, liability and security checks, and sufficient available Paystack balance including fees. Paystack and the receiving bank determine processing and bank-credit times.

Wegetam Delivery and manual Vendor Delivery

Wegetam Delivery is preferred at checkout when enabled by the platform and vendor and a valid live quote is available. Vendors may disable manual Vendor Delivery and rely on courier delivery without entering manual prices. Manual Vendor Delivery is a separate optional method: the vendor arranges delivery and sets its fees. Store Pickup is also optional. Live quotes depend on collection and destination addresses, parcel details and available services. Vendors must provide a complete collection address, pickup contact first and last name, accurate weight, dimensions and category, and secure packaging. Buyers pay live courier charges unless the vendor chooses a subsidy; subsidies reduce vendor settlement. Estimated delivery times are not guaranteed. Courier protection follows provider limits and exclusions and does not guarantee full compensation. Unavailable quotes do not create free delivery entitlement.

Preparation and courier pickup

Payment does not automatically dispatch a courier. The vendor must accept the order, prepare and package the goods, then mark an eligible ready-to-ship order Ready for courier pickup. Collection is requested only after that action and follows the confirmed courier schedule. Vendors must communicate preparation time accurately; delivery estimates apply to the courier leg; made-to-order products use vendor-arranged delivery with separately disclosed preparation time. The platform refreshes the selected courier quote when the parcel is ready. If the service or charge changes, platform review is required before booking; buyers are not automatically charged extra. Orders needing review must be resolved through the platform fulfilment or refund process.

Product readiness and preparation time

Only products explicitly ready to ship when ordered are eligible for Wegetam Delivery. Made-to-order or handmade products requiring preparation use Vendor Delivery; vendors must enable it, configure its fee and disclose a minimum and maximum preparation time in working days. Preparation estimates describe time before shipping, not courier transit time. A mixed cart is separated by seller and, when needed, readiness group. Each group has its own delivery selection and fee; the combined amount is shown before payment. Eligible ready-product orders require the vendor's packed-parcel readiness confirmation before a courier is requested. Existing unreviewed products are not automatically courier eligible. Pickup remains available where offered.